Furniture For A Cause has "No Return" Policy on all orders once they have shipped from the manufacturer and/or our store. Items available for Local Pickup/Delivery are not available for return once stock has been verified and the order has been billed. Your online payment is not processed until the order ships out and/or if the item ready for pickup at our retail store (if picking up locally).
New Furniture/Accessory Merchandise
Furniture For A Cause will service your order if your item arrives damaged and/or with a manufacturers defect. Any such claims must be made within 24 hours of receipt of merchandise in writing to email@example.com. Furniture For A Cause reserves the right to refuse damage/warranty claims made after 24 hours of receipt of delivery.
Used Donated Merchandise
All Used/Donated Merchandise is sold in "As Is" Condition and all sales are FINAL. Any damages, blemishes, missing parts, etc. are taken into consideration on the pricing of the item and is will not be considered for further discount from listed price.Furniture For A Cause will strive to list any noticeable blemishes/damage on items listed on our website, however we do not guarantee that all minor blemishes/defects will be noticed/listed on the item description.
Online Shipping Delivery Policies
Furniture For A Cause will select Parcel Delivery for merchandise that is small enough to be sent via standard ground services such as UPS Ground or FedEx Ground. All Parcel Delivery Options are quoted as Standard Ground Service Only. Expedited Delivery service orders will have to be placed via phone order at 210-340-1678. All furniture orders will be shipped with a signature requested for delivery. Insurance is included on all Ground Parcel Shipments. Depending on the manufacturer and origin of the shipment, your order may come from different warehouses, and/or through different carriers.
Freight Delivery is required for items that are too large for standard UPS/FedEx Ground Service. These are larger furniture items, and shipments are delivered via Motor Freight Delivery Carriers. Freight Delivery Carriers offer curbside delivery to your front doorstep. Inside Delivery and Setup is available for an additional charge. Delivery times range from four to five weeks from the time your order leaves our warehouse.
Track Your Order:
Once your order has been received, you will receive an order confirmation. The Order Confirmation is a confirmation of the order details such as item ordered, ship to address, and payment method. The initial Order Confirmation is not a confirmation of shipment or product availability.
A separate shipping confirmation of your order will be sent to you via email once your order has been shipped or is available for pickup/delivery. If you are a registered user, you can also view your order status online at any time by clicking the "My Account" link at the top of any page of our site.
When you place an order online for furniture, a follow up service call will be made to you by Furniture For A Cause to review your order information. Your order will not process until we have spoken with you and confirmed the details of your order. No tracking information will be sent with your furniture order confirmation. Combined orders of accessories and furniture may not be delivered together. At the discretion of Furniture For A Cause, delivery options may be adjusted during the follow up call.
Estimated Delivery Times:
Furniture For A Cause will do its best to assure your merchandise arrives within the estimated time of arrival (ETA). Any ETA listed on our website are based on average delivery time for that product/manufacturer if the item is in stock at the manfuacturers warehouse or our store. Availability changes daily, therefore we will notify you of any delays as we are notified. However, since these ETA’s are based on industry averages, we do not offer monetary compensation for unforeseen delays.
Online Payment Policies
Future Payment Fulfillment
Furniture For A Cause processes online orders with "Future Payment Fulfillment" option. This means that any credit card payment submitted at the time of your order will not be billed until the item is ready to ship from our distribution warehouse and/or the manufacturers warehouse. The card will however, be authorized at time of your purchase and the funds will be held on your card for up to 30 days. While Authorization of your credit card withholds funds for purchase, you do not accrue interest on your card until the item is ready to ship. Once an order has been billed as "Shipped" the order cannot be canceled or changed.
Site to Store Online Purchases
Items purchased online for Local Pickup/Delivery must first be confirmed by Furniture For A Cause as online inventory may not be available for immediate pickup/delivery at time of purchase. Payment is not processed until merchandise is confirmed that it is available for local pickup/delivery. We may however authorize the amount of purchase on your card until the item is ready for pickup. Funds will be held on your account against your credit limit, but not assessed finance charges until ready for pickup.
RETAIL STORE POLICIES
Store Return Policy
We have a firm "No Return" policy in our store for both new and gently used furniture. All used furniture is sold "As Is" and customers are responsible for looking over all items for damage/imperfections that does not meet their purchase criteria. New furniture is warrantied against manufacturer defects. We will honor such warranties where appropriate, however returns for damage/defect are not allowed where a manufacturer warranty applies and will solve the issue. Items sold/advertised as slightly damaged are sold "As Is" and are not eligible for return. If you need assistance with selecting colors, styles, measurements for your item in your home, our experienced sales staff will be glad to assist you in making the right decision.
Store Delivery/Pickup Policy
Local Delivery is an option in the Greater San Antonio area only. The Local Delivery Charge is a flat $99 rate regardless of number of items purchased. Local Deliveries made outside of Loop 1604 require additional fees. Contact a sales associate at 210-340-1678 so we can quote a delivery price if you live slightly outside of the San Antonio area. If you wish to purchase and pay for your standard Local Delivery online, simply choose "Local Delivery" under "Additional Service Fees". The Local Delivery Fee is paid through this option rather than the Shipping Options on our website.
Local Pickup is an option in the Greater San Antonio area only. Since merchandise offered for sale on our website is also offered for sale at our retail store, the stock status of online orders are confirmed via email or phone within 24 hours of online purchase by a member of Furniture For A Cause.Merchandise cannot be picked up until your order is confirmed. Once order is confirmed please pickup merchandise within 5 days of order confirmation at 5254 Blanco Road during normal operating hours.
*Pickup Policy: Furniture For A Cause kindly will assist in the loading of your vehicle, however the customer accepts responsibility for ensuring that merchandise is loaded properly. Customer is responsible for bringing any necessary packing materials to ensure safe transit such as blankets, ropes, bungie cords, and red flags. FFAC does not provide any packing materials and all items are priced unassembled.
Items not picked up within 5 business days are subject to storage fees and/or forfeiture of merchandise .
Store Special Order Policy
We offer Special Order services for items we do not stock in our store, but may get from our vast collection of items offered by our vendors. In these cases, a 50% deposit is required and balance is due on/before delivery/pickup of merchandise. Special Orders are non-cancelable and non-refundable. Contact us for more details about our Special Order Service available in our store only.
Store Layaway Policy
We also offer Layaway service on all store purchases of both new and used goods. Layaway plans are based on your total pre-tax purchase price
(you may combine 2 or more items to reach your total). FFAC Layaway Plans are as follows:
- $150-$199 = 15 Day Layaway Plan - 50% Down + 1 more payment in 15 days
- $200-$399 = 30 Day Layaway Plan - 50% Down + 1 more payment in 30 days
- $400-$899 = 60 Days - 33% Deposit + 2 more payments every 30 days
- $900 or more= 90 Days 25% Deposit + 3 more payments every 30 days
*Note: Non-Refundable Layaway Fees apply. Fees vary depending on Layaway Plan
**Note: All Layaways are non-refundable. Voided or cancelled layaways are subject to restocking fees, and returned to store credit only.
***Note: New Furniture that is placed on Layaway may not be held and/or ordered until the second to last payment is due. Therefore, merchandise may not be available at time of final layaway payment. If you plan on paying your layaway off earlier than the due date, please notify your salesperson so we may make proper ordering/holding adjustments to your layaway plan, to better ensure availability of your product upon your final payment.