Furniture For A Cause Shipping.Delivery.Pickup Policy
Local Delivery is an option in the Greater San Antonio area only. The Local Delivery Charge is a flat $75 rate regardless of number of items purchased. Local Deliveries made outside of Loop 1604 require additional fees. Contact a sales associate at 210-340-1678 so we can quote a delivery price if you live slightly outside of the San Antonio area. If you wish to purchase and pay for your standard Local Delivery online, simply choose "Local Delivery" under "Additional Service Fees". The Local Delivery Fee is paid through this option rather than the Shipping Options on our website.
Local Pickup is an option in the Greater San Antonio area only. Since merchandise offered for sale on our website is also offered for sale at our retail store, the stock status of online orders are confirmed via email or phone within 24 hours of online purchase by a member of Furniture For A Cause.Merchandise cannot be picked up until your order is confirmed. Once order is confirmed please pickup merchandise within 3 days of order confirmation at 5254 Blanco Road during normal operating hours.
*Pickup Policy: Furniture For A Cause kindly will assist in the loading of your vehicle, however the customer accepts responsibility for ensuring that merchandise is loaded properly. Customer is responsible for bringing any necessary packing materials to ensure safe transit such as blankets, ropes, bungie cords, and red flags. FFAC does not provide any packing materials and all items are priced unassembled.
Items not picked up within 3 business days are subject to storage fees and/or forfeiture of merchandise .
Furniture For A Cause will select Parcel Delivery for merchandise that is small enough to be sent via standard ground services such as UPS Ground or FedEx Ground. All Parcel Delivery Options are quoted as Standard Ground Service Only. Expedited Delivery service orders will have to be placed via phone order at 210-340-1678. All furniture orders will be shipped with a signature requested for delivery. Insurance is included on all Ground Parcel Shipments. Depending on the manufacturer and origin of the shipment, your order may come from different warehouses, and/or through different carriers.
Freight Delivery is required for items that are too large for standard UPS/FedEx Ground Service. These are larger furniture items, and shipments are delivered via Motor Freight Delivery Carriers. Freight Delivery Carriers offer curbside delivery to your front doorstep. Inside Delivery and Setup is available for an additional charge. Delivery times range from four to five weeks from the time your order leaves our warehouse.
Track Your Order:
Once your order has been received, you will receive an order confirmation. The Order Confirmation is a confirmation of the order details such as item ordered, ship to address, and payment method. The initial Order Confirmation is not a confirmation of shipment or product availability.
A separate shipping confirmation of your order will be sent to you via email once your order has been shipped or is available for pickup/delivery. If you are a registered user, you can also view your order status online at any time by clicking the "My Account" link at the top of any page of our site.
When you place an order online for furniture, a follow up service call will be made to you by Furniture For A Cause to review your order information. Your order will not process until we have spoken with you and confirmed the details of your order. No tracking information will be sent with your furniture order confirmation. Combined orders of accessories and furniture may not be delivered together. At the discretion of Furniture For A Cause, delivery options may be adjusted during the follow up call.
Some merchandise may require assembly. Assembly is available at an additional charge for items offered through Local Delivery/Local Pickup.
Estimated Delivery Times:
Furniture For A Cause will do its best to assure your merchandise arrives within the estimated time of arrival (ETA). Any ETA listed on our website are based on average delivery time for that product/manufacturer if the item is in stock at the manfuacturers warehouse or our store. Availability changes daily, therefore we will notify you of any delays as we are notified. However, since these ETA’s are based on industry averages, we do not offer monetary compensation for unforeseen delays.
Please be conscious of passages, doorways, elevators, etc. which may cause a delivery problem. View our guidelines on measuring for proper fit of any furniture. Customers are responsible for size limitations.